Return/Refund Policy ( for products purchased online only)
If the remote control needs to be returned to us, please contact our Customer help line and arrange a return request:
within 7 days of the delivery for a cancellation.
within 15 days if the product is defective or if the correct model was not received after the Client indicates an underlying defect which is then verified.
Customer Service Contact Information
Tel: 01332 660666
Address: Derby Doors
Rakestones Cottage, Gorses, Kirk Ireton, Ashbourne, DE6 3JU
We do not store financial details.
We do pass personal information to any third parties.
Delivery Info (for products purchased online only)
General Information: Products will be delivered to the delivery address provided by the client during the order process.
Deliveries will be sent by parcel or package. Remote Controls are sent by recorded delivery that requires a signature on delivery, to the address indicated by the client. If the client is not at that address at the time of delivery, a notice will be left in the client’s mailbox to the effect that the package will be available for collection at the local branch. If several items are ordered from us the delivery may need to be split into several packages. The Client will only be responsible for the payment of one set of delivery costs.
All delivery times are calculated in working days. The timescales indicated are average times, and correspond to the time required to process, prepare and send your order (dispatch from the warehouse). They run from the moment at which the order is validated. Actual delivery time must also be added to the timescales indicated. All articles are in stock and dispatched within1 to 2 days.
The product(s) ordered will be delivered by the common postal service, or by an independent courier, to the address which appears on the order form. The time periods indicated start from the moment at which the package leaves our warehouse. The choice of delivery method depends on the weight, volume and value of the articles.
Delivery method: Parcel/package
Average delivery time given by the service provider:
2 to 5 days for the UK
On delivery of the package:
The Client should verify the contents of the order at the time of delivery, before signing the delivery form provided by the courier. Any problem with the delivery (such as a damaged product) should be indicated on the delivery form in writing, accompanied by the signature of the Client. On signing the delivery form, it is understood that such a verification of the order has been undertaken by the Client, or another person authorized by the Client.
Any request submitted outside these time periods will not be accepted. In the case of a cancellation or if the correct model was not received, the product can only be returned in its original state (packaging, accessories, manual). If, at the time of delivery, the original packaging is damaged, ripped or open, you should verify the status of the articles contained in the package. If they are damaged, you should refuse delivery of the package and indicate the reason on the delivery form (package refused because it was open or damaged).